Return and refund policy
At Oucgfad, your peace of mind is important to us.
We are committed to providing a smooth, transparent, and fair return and refund process so you can shop with confidence.
1. Return Eligibility
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must:
• Be in the same condition as received
• Be unused and unaltered
• Include original tags (if applicable)
• Be returned in its original packaging
• Be accompanied by a receipt or proof of purchase
Returns that do not meet these conditions may not be approved.
2. How to Start a Return
To initiate a return, please contact us at:
Email:
support@oucgfad.com
If your return request is approved, we will provide detailed return instructions, including the return address and shipping guidelines.
Important:
Items returned without prior authorization will not be accepted.
3. Return Shipping Fees
Quality-Related Issues
If your return is due to a defective, damaged, or incorrect item, Oucgfad will cover the return shipping cost.
Personal Preference Returns
If the return is due to a change of mind or personal preference:
• The customer is responsible for return shipping fees
• Original shipping charges are non-refundable
4. Damages & Issues
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and resolve it promptly.
To speed up processing, please include:
• Clear photos of the item
• Photos of the original packaging
5. Non-Returnable Items
Certain items are not eligible for return, including:
• Custom or personalized products
• Personal care or hygiene-related items
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards
If you are unsure whether your item qualifies, please contact us before returning it.
6. European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.
To qualify:
• Items must be unused and in original packaging
• Proof of purchase is required
• Return shipping costs may apply unless the return is due to a product issue
7. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved:
• Refunds will be issued to your original payment method
• Please allow up to 10 business days for refund processing
• Your bank or card issuer may take an additional 3–5 business days to post the refund
If more than 15 business days have passed since your refund was approved, please contact us at support@oucgfad.com.
8. Our Commitment to Resolution
If you have any concerns or disputes, we encourage you to contact us first:
We aim to acknowledge all inquiries within 48 hours and work toward a fair resolution within 7–14 business days.
9. Business Information
Legal Entity:
NORVEDUCARE LIMITED
Registered Address:
71-75 Shelton Street
London, England
WC2H 9JQ